Frequently Asked Questions

What is your address?
Salt and Pepper Catering is located at 808 McKellar Street North, Thunder Bay, Ontario P7C 4A8

Where are you located?
We are located off of Northern Avenue. Please view our location via Google Maps

What is your contact information?
Phone Number – (807) 623-8775
Catering Co-ordinator – Shawna Buckler
Owner – Dave Thomas

What are your hours of operation?
Our regular business hours are from 9am-5pm.  Events outside of these hours (ie. breakfast at 8am, dinner at 7pm) must be booked in advance so we can accommodate proper scheduling of staff.

Sundays – We are generally closed.  If you are interested in catering an event on Sunday, we would still like to hear from you!  If we are in the office preparing for a busy Monday we may be available otherwise we are usually closed.

How much notice do you need?
As much notice as possible.  Our schedule gets booked quickly. Once our schedule is full, we are unable to take on additional bookings.  Due to the business of our schedule, we require 48 hours notice.  Advance notice is required to ensure proper inventory and staffing.

Do you have a delivery charge?
All local food deliveries are $15.00.  Out of town deliveries will be priced and quoted depending on location of delivery. Please contact us for more information on our food delivery services.

Will you cater out of town to Nipigon, Dryden, Schreiber, etc?
We have been known to cater outside of Thunder Bay, but we require specific information regarding your event (location, time, date) in order to be able to answer your question.

I heard about a Wednesday Open Kitchen Lunch, do you still do it?
No we don’t!  We offered it for 6 years, and it may make a return one day!

Do you provide bars for events?
Sorry, no we don’t.  We don’t provide bartenders either.

Do you provide on-site service staff with your catering services?
Yes we do.  We bill for a minimum of 4 hours.  Service staff is only used with our catering services when Salt & Pepper management is on-site.  Our service staff will not be assigned to unsupervised events.

Do you charge for glass plates and cutlery?
We include glass plates and cutlery with all dinner buffets at no additional charge. We charge $2.00 rental on plates for all other catering (ie. breakfast, lunches, cocktail parties)

Do you charge for disposable plates, cutlery and napkins?
We charge $0.25 per person for disposable plates, cutlery and napkins. 

Can you accommodate catering to individuals with allergies?
Yes. Just inform us about your allergies and we will package up your food separately. 

Can you accommodate clients with gluten allergies?
Yes! We can accommodate clients with gluten allergies.  More often than not we can make the same menu item using gluten free ingredients.  We have an upcharge of $2.50 for each item we provide you with. View more information on our gluten free items

Are we able to pick-up food at your location?
Yes, for sure!  People do it all the time.  We just require notice so we can prepare your food order.

Can you give us more information about your Friday Spaghetti Take Out?

  • Dates: Starts at the beginning of September to the weekend before Victoria Day holiday in May.
  • Hours: Open from 3-6pm.
  • Menu: The core menu of Spaghetti & Meatballs, Gnocchi & Ravioli stays the same week to week.  We offer between 1-4 different specials each week. (Specials change weekly)

How can I get your weekly Friday Spaghetti Take Out menu?
Just sign up to our email list! 

Do I have to bring my own container to Friday Spaghetti Take Out?
You can if you like.  If not, we have reusable-microwavable containers available for $1.00.

Do I have to call ahead to pick-up or order your Friday Spaghetti Take Out?
Nope, just drop in!

Can we tie into fundraising with your Friday Spaghetti Take Out?
Yes, for sure!  Call or email us and we will be happy to provide you with fundraising information.

Do you rent equipment if we prefer to cater food for a large group ourselves?
Yes, have a look at our equipment rentals page.

Where can I buy the Thai Dip you make?
We sell it at George’s Market, Celebration’s & Maltese Grocery.

Do you do pig roasts?
We sure do, have a look at our Pig Roast Menu.

Can we rent your pig roaster?
No sorry, we don’t rent it out. 

Do you use local food from our community?
We are proud to support our local community by purchasing local meats, produce and specialty items that we use in our menus.

A family member would like their meals prepared and frozen. Can you do this?
No, sorry, we don’t prepare food to be frozen. We aren’t able to predict how it will turn out.  It’s best to get in touch with a restaurant that will prepare individual meals and package them up for take-out for you.

Are you associated with any professional organizations?
Yes we are.  We are associated with the Thunder Bay Chamber of Commerce and The International Caterers Association.

Do you require a deposit?
Not usually.  However, we do require a $500 non-refundable deposit for an advance booking on any wedding or large event.

Are you open on Holiday weekends?
No, sorry we are not.